FREQUENTLY ASKED QUESTIONS:

1. How can you assure us of your quality services?
2. How do we know that you can keep our information confidential?
3. What kind of training /educational programs do you conduct?
4. What are your working hours?
5. How do you charge your services?
6. How do we pay?

1. How can you assure us of your quality services?
TL Care Sdn Bhd trained all their staff and developed tools for staff to work with. This way, we can ensure that our staff will be providing consistently high quality service to all our clients/patients. Moreover TLCare will assess clients’ needs before sending the appropriate staff with the right qualification and experience to cater to the specific needs.

2. How do we know that you can keep our information confidential?
TL Care Sdn Bhd, hereby declare that whatever we acquire in the scope of work with our valued clients/patients will be treated as confidential. We undertake and warrant not to pass any such information, in any form to any parties.

3. What kind of training /educational programs do you conduct?
a) TL Care Sdn Bhd provides counselling/education services to patients on:

1. Self care management on chronic diseases like Diabetes, Hypertension and Hypercholesterolemia
2. Diabetes foot care and foot assessment
3. Cervical cancer
4. Antenatal/postnatal care
5. Benign Prostatic Hyperplasia (BPH)
6. Care of the newborn

b) TL Care Sdn Bhd provide health talks according to the customers’ needs to

1. The public
2. Schools,
3. Allied health care professionals

c) Prolearning Sdn Bhd (Training company of TL Care Sdn Bhd) conduct workshops customized to the customers’ needs on

1. Diabetes Management workshop
2. Soft Skills Program on Personal Development
3. We will need to meet and discuss to cater for specific request

4. What are your working hours?
Our Office hours are Mon - Fri 10.00am – 6.00pm.
We are flexible when it comes to Training/Education Services and Home Nursing Services

5. How do you charge your services?
Our rates are charged accordingly to the customers' needs.

6. How do we pay?
The mode of payment can be as follows:

1. Cash
2. Cheque
3. Bank directly into our account: